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Salesforce Certified Field Service Consultant Sample Questions (Q46-Q51):

NEW QUESTION # 46
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
B. The default drip feed setting is overriding the drip feed rate on a service territory.
C. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
D. The appointment status is going from Scheduled to Completed.

Answer: C

Explanation:
Drip feed dispatching is a feature that allows dispatching service appointments gradually throughout the daybased on a drip feed rate defined for each service territory or resource. If other scheduled jobs are dispatching appointments and exceeding the drip feed value, then the drip feed dispatching will not trigger as expected. The appointment status going fromScheduled to Completed or being Canceled, Completed, or Cannot Complete does not affect drip feed dispatching, as these are valid status transitions for dispatched appointments. The default drip feed setting does not override the drip feed rate on a service territory, but provides a fallback value if no rate is specified on the territory or resource level. References: https://help.
salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fs_status_transitions.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_drip_feed_dispatching_settings.htm&type=5

NEW QUESTION # 47
The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A. Book appointment action
B. Candidates action
C. Dispatch console
D. Bulk dispatch action

Answer: A

Explanation:
The book appointment action is used to schedule a service appointment based on service objectives and resource availability. Theaction displays a list of potential time slots with service objective scores for each slot. The higher the score, the better the slot meets the service objectives.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_book_appointment.htm&type=5

NEW QUESTION # 48
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A. Create a two-service crew
B. Create a crew with two technicians
C. Create a work rule with two required skills

Answer: B

Explanation:
Explanation
This option should be recommended to meet this requirement, as it allows creating a service resource that represents a group of technicians who work together on the same service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5

NEW QUESTION # 49
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A. Create a Quick Action to create the Opportunity.
B. Call the Sales Team with the Opportunity.
C. Create a custom filed on the Work Order.
D. Log a follow-up task on the Work Order.

Answer: A

NEW QUESTION # 50
Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

A. Add the Resource as a Required Resource.
B. Add the Resource as a Preferred Resource.
C. Add the Account as one of the Resource Skills.
D. Add all other Resources as Excluded Resources.

Answer: B

NEW QUESTION # 51
......

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